mySRA updates
Verifying your identity when you log in to mySRA
09 June 2026
Each time you log into mySRA, you must verify your identity using an authenticator app.
Multi-factor authentication significantly reduces the chances of a third party accessing your mySRA account. It helps protect your data and stop identity theft.
You will not be able to access your account unless you set up and use an authenticator app.
Open allBefore you next log into to mySRA, make sure your authenticator app is set up correctly and working on your device. This will help you avoid delays when accessing mySRA.
Each time you log in, you will need to:
- enter your username and password
- open your authenticator app to get your six-digit code
- enter the code to complete your sign-in.
The code refreshes every 30 seconds, so you will need to enter it before it expires.
Need help?
If you need help, no longer have your mobile device or need to change your app, please contact us.
Follow our 'how to' guide to set up an authenticator app.
Then each time you log in to mySRA, you need to:
- enter your username and password
- open your authenticator app to get your six-digit code
- enter the code to complete your sign-in.
The code refreshes every 30 seconds, so you will need to enter it before it is expires.
Find out what you can do if you do not have a mobile device.
More help
Visit our frequently asked questions if you have a query.