24 October 2023
The various elements of the SRA Transparency Rules were introduced in 2018/19 to support the public and small businesses so they had easier access to the information that would help them to make informed decisions when purchasing legal services
14 September 2023
We and the Legal Services Board (LSB) commissioned Frontier Economics to carry out research on the PII market using data already held by us both and by surveying nearly 300 firms.
12 September 2023
Not all legal journeys are the same so adopting a one-size fits all approach to improving access to justice is unlikely to work for everyone. Consumer segmentation is the process of organising consumers into groups or segments based on certain qualities that they share. This provides a better understanding of consumers' needs allowing initiatives and services to be tailored to specific segments.
4 September 2023
Solicitors undertaking criminal advocacy have particular responsibilities to their clients and to the courts. Poor standards can result in consumer harm, miscarriages of justice and threaten the rule of law
14 August 2023
Our warning notice recognises the legitimate place NDAs have in agreements to protect commercial interests, reputation, and confidentiality.
6 July 2023
The challenges facing the lasting powers of attorney (LPA) and deputyships sector which is growing in popularity and demand.
19 June 2023
Our research into consumers researching legal providers online identifies a clear distinction between levels of engagement with review websites versus price comparison tools.
13 June 2023
We commissioned research into the unreserved legal market - commonly used services include wills, housing, family and employment law.
2 February 2023
Report focusing on distributed ledger technologies (DLTs) such as blockchain-based cryptocurrencies and their implications for legal services providers.
1 June 2022
The move to remote and hybrid working has driven successful innovation from firms. It also means they are more dependent on IT, so IT security is ever more important. This report gives a broad picture of information security and cybercrime threats.
